Frequently Asked Questions (FAQ) about Jewelry Products
Here you’ll find the answers to the most common questions our Xtreme Look customers have!
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we’ll send your item via USPS Priority Mail once production is complete.
We ship all orders from our USA or Netherlands factories. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA – Within 2-5 business days
- Canada – Within 3-10 business days
- Europe – Within 2-5 business days
- Australia/NZ – Within 5-10 business days
- Rest of the World – Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN’T RECEIVE MY ORDER
Please email us: email@example.com, quoting your order number from the confirmation email/SMS message. We’ll help track down your order.
Some of our products will offer Product Protection. Purchasing the plan is optional and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.
Terms and Conditions
2 year Product Protection starts from the date of purchase
Protection Plan Covers
- Damaged Pendant
- Damaged Chain
- Stone Repair: Replacement or Fixes
- Tarnished Jewelry
- Not including lost or stolen items
- 2 Year Product Protection Plan includes one replacement/repair per covered product.
- If your jewelry has any defects that are covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (at our discretion).
- The damaged item needs to be returned at the customer’s / owner’s expense before a replacement item is shipped to the customer/owner.
- If the purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
- Please note, lost or stolen items are not covered by the plan.
- Claims can be sent to firstname.lastname@example.org
Please note – product protection is not refundable once the order has shipped.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you’ll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.
MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It’s possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Customer support is provided by Bring the Love – they can be reached at email@example.com